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Freedom Powersports Service Writer - Scorpion H-D in Chandler, Arizona

At RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!

Scorpion Harley Davidson, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!

Responsibilities

  • Schedule appointments for repair, maintenance, recall work

  • Greet customers, inspect their motorcycles, and answer questions

  • Document problems with Motorcycles and clearly describe them on the Repair Order

  • Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified

  • Advise customers on necessary/suggested services and cost

  • Offer additional services, parts, and products, including special promotions

  • Review Repair Orders in progress to ensure quality and timeliness

  • Follow the status of a customer's vehicle from service bay entry through the completion of work

  • Communicate any changes in timeline, repairs, or cost to the customer

  • Upon completion of work, review the work order with the customer

  • Maintain current technical qualifications by completing all training programs assigned by the Service Manager

  • Other duties as assigned

Requirements

  • 1+ years of Powersports or Automotive Dealership experience

  • Experience writing concise repair orders on vehicles and communicating repairs needed to customers

  • Knowledge of maintenance schedules and service needs for various powersports vehicles a plus

  • Excellent customer service, verbal and written communication skills

  • A positive attitude, good work ethic, and professional appearance

  • Pleasant, energetic, conscientious, and dependable personality

  • Ability to multi-task in a fast-paced environment

  • Valid driver's license and a good driving record

  • Motorcycle Endorsement, desired

  • Must pass a pre-employment background check, MVR, and drug screen

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

  • Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)

  • Life and disability insurance

  • Generous Vacation/PTO Plan

  • Employee discounts on purchases

  • Dedicated leadership team who supports and cares for employees

  • The opportunity for growth and a solid long term career...we promote from within!!

  • Generous training pay and 100% performance based pay plan allowing you to maximize your earnings!

  • And more…

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment·

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