Description

Introduction

Do you want to join an organization that invests in you as a Retail Manager Food Services? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Retail Manager Food Services like you to be a part of our team.

Job Summary and Qualifications

The Retail Manager Food Services has oversight over retail food services operations, revenue growth, and marketing programs for all HCA hospitals. This position also is involved with culinary operations, including catering, and physician dining. The role will have oversight over purchasing, contracted vendors, purchasing compliance and quality assurance. The corporate Retail Manager serves as the subject matter expert in retail operations standardization, customer service and point-of-sale (POS) technology utilization. This position is responsible for building strategic alliances with HCA corporate, division, and hospital executive staff and Food and Nutrition Services (FANS) Directors for the successful execution of healthcare retail programs.

What you will do in this role includes:

Leadership

• Provides leadership in implementation of best-in-class retail operations balancing expense management with profitability and revenue growth.

• Leads organization’s retail design, menu development, merchandising and marketing, food cost and pricing, point of sale technology and revenue enhancement.

• Assimilates information from a variety of sources. Able to analyze and make strategic recommendations and execute positive action.

• Develops, coordinates and implements within the organization:

• Standardization of policies and procedures related to FANS retail operations including cash reconciliation.

• Standardization and purchasing compliance of contracted vendor supplies and capital equipment.

• Design and implementation of appealing retail environments.

• Identification and replication of best practice standardization of retail operations including technology solutions.

• Provides assessment and coaching of culinary performance at both divisional and field level

Customer Service

• Responsible for supply expense and food waste management. Advances organization’s sustainability effort through innovative and resourceful measures

• Interacts and develops relationships with internal and external stakeholders to better understand needs and challenges.

• Coordinates the implementation and delivery of retail customer solutions

• Provides educational opportunities to hospital staff and visitors in regard to nutrition, health and wellness.

• Builds and maintains strong, effective working relationships with a variety of leader stakeholders

• Utilizes technology and innovation to provide better service and convenience to the retail environment

Financial

• Analyzes, tracks and trends financial data.

• Develops and meets retail sales growth goals.

• Develops standardized processes and reports to improve data gathering and compilation.

• Standardizes cash handling policies and procedures. Ensures rigor around policy compliance.

• Routinely monitors and communicates industry consumer price index (CPI) adjustments needed for appropriate pricing of retail items

What qualifications you will need:  

• Baccalaureate degree required. A degree in hospitality, retail and/or sales management preferred.

• A minimum of five years in a retail or commercial/healthcare food service operations.

• Prior leadership experience required.

• Proven track record in program development, execution and performance.

• Profit and Loss (P&L) experience is preferred.

• Experience in-group purchasing organization, preferred.

• Excel, Word and Power Point presentation skills required. Proficiency with Excel and spreadsheet data compilation, pivot tables, and analytical process is preferred

• As appropriate to education. Food Safety (ServSafe) certification required or must be certified within 6 months of hire. Culinary certificate is a plus

HealthTrust Supply Chain (https://healthtrustpg.com/) is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Retail Manager Food Services opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.