JOB SUMMARY

The Program Coordinator works in conjunction with the Operations Manager and Program Directors in supporting day-to-day operations. The Program Coordinator will support administrative and reporting requirements along with coordinating various program requirements. Ideal candidates will have experience in program coordination and administrative responsibilities.

ESSENTIAL FUNCTIONS

• Participate in professional development opportunities, if CRSW (Certified Recovery Support Worker) credentialed, Granite Pathways will support ongoing credentialing renewal if certified upon hire and if there is a business need for continued licensure.

• Knowledge and understanding of CRSW credentialing and renewal process.

• Implement concepts presented in orientation and training within the role of Program Coordinator.

• High level technological skills for implementing, operating and staff training in case management systems.

• Assist the Operations Manager and Program Directors with assigned task to support Granite Pathways management.

• Develop targeted communication strategies and tools for the company and each program.

• Assist with any fundraising needs across the company. Daily reporting tracking and spreadsheet maintenance.

• Organize ongoing professional development training and administrative support to field within data management, MS applications, DocuSign, Zoom, Oracle, CareVoyant and credentialing.

• Organize scheduling, registration and material distribution for Nurturing Parenting, PASTA, DCYF 101 and Addiction/Recovery 101

• Assist all program areas with medical billing including but not limited to:

• Reviewing all billing encounters for errors

• Work with staff to correct billing errors.

• Help staff understand the billing process and workflow.

• Keep track of any prior authorizations and renewals needed.

• Enter PHI into CareVoyant for Medicaid billing.

• Program manual and SOP maintenance and management.

• Resource database maintenance and management for field staff.

• Schedule and manage field staff CRSW and professional development trainings.

• Help to manage and organize all GP staff annual training needs to include: CRSW training and cert renewals, and any other training needs identified by program directors or supervisors.

• MLADC Clinical supervision coordination and management if applicable to maintain any credentialing.

• Administrative duties include reporting overview, filing, typing, scanning, copying, phones.

• Delivery of field supplies as needed.

• Meeting attendance including staff, leadership, billing, and supervision.

• Uphold all client confidentiality rules as required by 42 CFR and HIPAA standards.

• Exhibit qualities of dependability, empathy, genuineness, respect, and maintain a positive and supportive attitude.

• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS

Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Required Education and Job Experience

• Associate degree or equivalent work experience required.

• Close familiarity with local recovery community.

• Experience with evidenced-based parenting skills curriculum.

• Experience with Substance Use Disorder, Mental Health Services and Child Welfare system (lived or professional).

• A means of transportation.

• MS office intermediate skills in Word, Excel, and all Office 365 products.

Knowledge, Skills, and Abilities

• MS Office intermediate skills in Word, Excel, and all Office 365 products.

• Demonstrable knowledge of

• mission, vision and goals of the company and execution of relevant policies and procedures.

• strong organizational, administration, and communication skills (both verbal and written).

• Microsoft office suite, Adobe, and ADP.

• Statewide resources.

• Demonstrable ability to

• handle sensitive information in a confidential manner.

• work independently with minimum supervision.

• use analytical and critical thinking skills to create client plans.

• maintain professional appearance.

• Build strong interpersonal relationships with internal and external stakeholders.

• Provide a high level of customer service to all companies within the Fedcap Group.

• Work cooperatively with others on a team.

• Excellent verbal/written communication and presentation skills.

• Excellent organizational skills and attention to detail.

• Government regulations related to Human Resources functions.

• Maintain the highest level of confidentiality, integrity, and ethical practice.

• Analyze, make decisions, and resolve situations/problems effectively within the scope of responsibilities.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Be patient and sensitive to individuals with disabilities.

Other

Demonstrable knowledge of and commitment to the mission, vision and goals of the company and execution of relevant policies and procedures.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work is typically performed in an office environment but may be required to perform job duties outside of the office setting.

Position Type/Expected Hours of Work

Normal business hours: At times, must be willing to work beyond normal business hours as needed by operational needs and event schedules.

Travel

Travel will be required as needed to support the objectives of contracted programs.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.